Refund policy

We want you to love what you ordered. If something isn't right, here's how we handle it.

Unopened products: 30-day returns

You can return any unopened, unused product in its original sealed packaging within 30 days of delivery for a full refund of the product price. Because these are consumable health products, we can't accept returns of opened items for safety reasons.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery at Supplementarian@gmail.com with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you won't need to send the item back.

How to start a return

Email Supplementarian@gmail.com with your order number before sending anything back. Our products ship from several partner warehouses, so we'll reply with the correct return address. Packages sent without contacting us first may not be accepted.

Return shipping

For unopened returns, the customer pays return shipping unless the item was damaged, defective or incorrect.

Refunds

Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Cancellations

Orders can be cancelled within 12 hours of purchase if they haven't shipped. Email us as soon as possible.